Refund Policy
Our commitment to fair and transparent service. Please read our refund conditions carefully.
At Netch, we strive for customer satisfaction. However, refunds are issued under specific circumstances. We believe in transparency and fairness in all our dealings.
Important Note
We do not offer a "7-day money-back guarantee" or similar unconditional refund policies. Refunds are considered on a case-by-case basis as outlined below.
Our Refund Conditions
Valid Reasons for Refund
Refunds will only be considered if there is a verifiable, reasonable issue directly caused by a failure on Netch's side. This could include:
- Extended, unannounced service downtime
- Critical features not performing as advertised
Alternative Resolutions (Service Credit)
In some cases, we may offer service credit or an extension of your current service period instead of a monetary refund. This is at our sole discretion and often provides better value for our users.
No Unconditional Money-Back Guarantees
Services are purchased as-is. We encourage users to clarify any doubts or questions before purchasing by contacting our support team via Discord, Telegram, or email.
How to Request a Refund
Submit Request
Contact our support team with your refund reason
Review Process
Requests reviewed within 24 hours
Approval & Processing
Approved refunds processed in 5-7 business days
Completion
Receive confirmation once completed
Need Assistance?
If you have questions about our refund policy or need to submit a request, our support team is here to help.
[email protected]